Refund and Return Policy | LIMTTOPIS

📅 Effective Date: March 3, 2025

At LIMTTOPIS, we are committed to providing high-quality candies and ensuring customer satisfaction. If you are not completely happy with your purchase, our Refund and Return Policy will guide you through the process of returning items and requesting refunds.

1. Eligibility for Returns

We accept returns for the following cases:
✔ Damaged or defective products upon delivery.
✔ Incorrect items received that do not match your order.
✔ Expired products or packaging issues affecting quality.

🚫 We do not accept returns for:

  • Opened or partially consumed products due to food safety regulations.
  • Change of mind or personal taste preferences.
  • Orders exceeding 14 days from the delivery date.

2. Refund & Replacement Policy

If your order qualifies for a return or refund, you have the following options:

✅ Replacement: We will send a new product if your order arrived damaged, incorrect, or defective.
✅ Full Refund: If a replacement is not suitable, we will issue a full refund to your original payment method.
✅ Partial Refund: If only part of the order is affected, we may provide a partial refund for the damaged items.

💡 Note: Refund processing times may take 5-10 business days, depending on your payment provider.

3. How to Request a Return or Refund

To initiate a return or refund request, follow these steps:

📌 Step 1: Contact us at contact@limttopis.xyz within 7 days of receiving your order.
📌 Step 2: Provide your order number, photos of the product, and a brief explanation of the issue.
📌 Step 3: Our support team will review your request and provide return instructions if applicable.
📌 Step 4: If approved, return the item in its original packaging (if required).

🚚 Return Address:
LIMTTOPIS
88 Pier Road Street, Stanton, United Kingdom

Return shipping costs may be covered by us only for defective or incorrect orders. Otherwise, customers are responsible for return shipping fees.

4. Order Cancellations

  • You can cancel an order within 24 hours of placing it, provided it has not been shipped.
  • Once shipped, cancellations are not possible. You may request a return upon receiving the product if eligible.

5. Contact Us

For any inquiries regarding returns, refunds, or replacements, reach out to us:

📍 Address: 88 Pier Road Street, Stanton, United Kingdom
📞 Phone: 189 3638 0518
📧 Email: contact@limttopis.xyz
🌐 Website: https://limttopis.xyz/