Shipping Policy | LIMTTOPIS

📅 Effective Date: March 3, 2025

At LIMTTOPIS, we strive to deliver your favorite premium candies as quickly and efficiently as possible. This Shipping Policy provides detailed information about our delivery options, shipping costs, processing times, and tracking methods.

1. Shipping Destinations

✅ Domestic Shipping (United Kingdom) – We deliver across all regions of the UK.
✅ International Shipping – We ship to most countries worldwide. If your country is not listed at checkout, please contact us at contact@limttopis.xyz for assistance.

2. Order Processing Time

🕒 Processing Time:

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • During peak seasons or promotional periods, processing times may be extended.
  • Once your order is shipped, you will receive a confirmation email with a tracking number.

🚀 Express Processing:

  • For urgent orders, we offer priority processing at an additional charge.
  • Contact our support team before placing an order to confirm availability.

3. Shipping Methods & Estimated Delivery Times

📦 United Kingdom (Domestic Orders):

  • Standard Shipping: 3-5 business days
  • Express Shipping: 1-2 business days (available at an additional cost)

🌍 International Orders:

  • Standard International Shipping: 7-15 business days
  • Express International Shipping: 3-7 business days (available for select countries)

📌 Important Notes:

  • Shipping times may vary based on your location, customs processing, and unforeseen delays.
  • Public holidays, extreme weather conditions, or customs inspections may extend delivery times.

4. Shipping Costs & Free Shipping Offers

💰 Shipping Fees:

  • Shipping costs are calculated based on order weight, shipping method, and destination.
  • Exact shipping fees will be displayed at checkout before payment.

🎁 Free Shipping:

  • United Kingdom: Free shipping on orders over £40.
  • International: Free shipping on orders over $50 USD.

5. Order Tracking

🔍 Tracking Your Order:

  • Once your order is shipped, you will receive an email with a tracking link.
  • You can track your shipment via our website or the courier’s tracking system.

📌 Tracking Issues?

  • If you do not receive a tracking number within 3 business days, please check your spam folder or contact us at contact@limttopis.xyz.

6. Lost, Delayed, or Damaged Shipments

🚚 Lost Packages:

  • If your order does not arrive within 20 business days of shipment, please contact us.
  • We will work with the shipping provider to resolve the issue and may offer a replacement or refund if deemed necessary.

⚠️ Delayed Shipments:

  • Delivery delays caused by customs, extreme weather, or courier issues are beyond our control.
  • Please allow extra time for international orders that require customs clearance.

💔 Damaged Items:

  • If your order arrives damaged, please send photos of the damaged package and products to contact@limttopis.xyz within 48 hours of receiving your order.
  • We will assess the issue and arrange a replacement or partial refund.

7. Address Errors & Undeliverable Packages

📌 Customer Responsibility:

  • Customers must ensure correct shipping addresses are entered at checkout.
  • If an order is returned due to an incorrect address, additional shipping fees may apply for re-delivery.

🚨 Undeliverable Orders:

  • If an order is marked as undeliverable and returned to us, we will contact the customer for further instructions.
  • Additional shipping charges may apply for re-shipment.

8. Customs, Duties & Taxes (International Orders)

🌎 For International Customers:

  • Your order may be subject to import duties, taxes, and customs clearance fees based on your country’s regulations.
  • LIMTTOPIS is not responsible for additional charges imposed by customs.

📌 Customs Delays:

  • Some international orders may experience customs delays beyond our control.
  • Customers are responsible for complying with their country’s import regulations.

9. Contact Us

For any shipping-related questions or concerns, please reach out to us:

📍 Address: 88 Pier Road Street, Stanton, United Kingdom
📞 Phone: 189 3638 0518
📧 Email: contact@limttopis.xyz
🌐 Website: https://limttopis.xyz/